Privacy Policy

1. Introduction

Welcome to VINlingo ("we," "our," or "us"), a product of True Pulse Media, LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle description generation service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password (encrypted)
• Business Information: Dealership/store name, city, state
• Payment Information: Processed securely through Stripe (we do not store full credit card details)
• Vehicle Information: VIN numbers, vehicle details, and generated descriptions

2.2 Automatically Collected Information

• Usage Data: How you interact with our service, features used, generation frequency
• Device Information: Browser type, IP address, operating system
• Cookies: Authentication tokens and preference settings

3. How We Use Your Information

We use your information to:

• Provide and maintain our vehicle description generation service
• Process VIN numbers and generate AI-powered descriptions
• Manage your account and subscription
• Process payments and billing
• Monitor usage limits based on your subscription tier
• Send service-related notifications and updates
• Improve our service and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Data Retention

Generated Descriptions: We automatically delete vehicle descriptions and associated data after 30 days to maintain optimal database performance and protect your privacy.

Account Data: Your account information is retained while your account is active. You can request account deletion at any time.

Usage Statistics: Aggregated usage data (monthly generation counts) is retained for billing and analytics purposes.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• OpenAI: For AI-powered description generation (vehicle data only)
• Stripe: For payment processing
• Hosting Provider: For data storage and service hosting

5.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

6. Data Security

We implement industry-standard security measures:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing (bcrypt)
• JWT-based authentication
• Regular security updates and monitoring
• Automatic data cleanup (30-day retention for descriptions)

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your generated descriptions
• Opt-out: Unsubscribe from marketing communications

8. Cookies and Tracking

We use essential cookies for authentication and user preferences. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect service functionality.

9. Third-Party Services

Our service integrates with:

• NHTSA API: For VIN decoding (public government service)
• OpenAI: For AI content generation
• Stripe: For payment processing

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our service is intended for businesses and professionals. We do not knowingly collect information from individuals under 18 years of age.

11. International Users

If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of VINlingo after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: